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COVID-19 Guest Information



Orascom Hotels Management statement on COVID-19

Our measures have been developed and audited by high-level committees of health consultants that audited and confirmed that OHM’s operational practices in our properties do conform to the international standards of sanitation and hygiene. 
As the wellbeing of our guests and associates is of utmost importance to us, we continue to closely monitor the advices of the World Health Organization as well as all local authorities regarding the COVID 19 cases and its impact.

Being passionate travelers ourselves, we understand the stress resulting from the uncertainty about booking and traveling and are keen on providing our customers with maximum flexibility during these challenging times. We are therefore implementing the following policies:

Change & Cancellation of Bookings:

To support your travel plans, we are offering extra flexibility by confirming free cancellation 24 hours prior to arrival all year round.
Any changes to existing bookings are subject to availability and any rate differences.

  • The above policies apply to guests who booked directly, either through the website or the Call Center. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.





Together we can - Safety is our priority

At all OHM Hotels we take hygiene and cleaning standards very seriously and thus, have rigorous hygiene and cleaning protocols in place. We closely monitor the guidelines of both, the World Health Organization and local governments to ensure all our Hotels apply best practices, allowing uninterrupted holiday experiences for our customers and a safe work environment for our associates.

Click here for detailed information about OHM Health & Sanitation Program

On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures.


OHM Health & Sanitation Program Highlights

Orascom Hotels Management, the management company of The Chedi Lustica Bay has recently unveiled its “Together we Can!” initiative, which features enhanced sanitation and hygiene protocols addressing the COVID-19. Among the operational practices outlined as part of the initiative are:

General Practices

  • Adapted intervals between room occupancy
  • Daily contactless temperature checks for all hotel staff and guests
  • Extra disinfection of public areas and the most frequently touched surfaces and points
  • Public seating setup was reviewed to allow a 2.0m distance
  • Sanitizer Dispensers are made available at key points around the hotel
  • Contactless payment, check-in and check-out at several properties

Guest Rooms

  • Thoroughly cleaned as per industry leading sanitizing protocols
  • All bed linen and laundry are changed daily and washed at a high temperature
  • AC Air filters are cleaned and replaced often
  • Beach towels are placed in your room
  • All room amenities are sanitized, and seal packed
  • All reusable collateral was removed from all rooms


  • Distance between sunbeds is 2m
  • All sunbeds are sanitized after each use


  • Distance between tables is 2m
  • All tables and chairs are sanitized after each use
  • All placemats are replaced after each use
  • No self service buffets

Spa, Salon & Fitness Center

  • Sanitation of all surfaces after each use.
  • Alternative wellness options are provided to guests


Staff Training

Throughout the operational process, Hotel team members are provided with personal protective equipment and enhanced training to protect their well-being.  Furthermore, All Hotel staff received adequate training, in line with the directions of the WHO, to handle any situation related to the virus.  We are prepared with both preventative and protective measures.  


Through the town’s medical facility, we are in very close contact with the virus control authorities in the country. This allows us to secure the needed support in the most convenient manner whenever an emergency could arise.


We’re Open! Safety is our Priority

Committed to People

Orascom Hotels Management would like to thank you for your support and loyalty.

For more information about Orascom Hotels Management, please visit us at



Dear guest,

Circumstances beyond anyone's control have forced us to change the way we do business, and it affected our lives on a private level beyond imaginable.

The health and wellbeing of our family, friends and colleagues is an unwavering priority for all and social distancing and online interactions and services have become the norm. For this reason, we have embraced the latest technology, boosted our team member training and strengthened our already stringent health, safety and cleaning procedures to launch a new program designed to give you peace of mind from check-in to check-out.

Our 'ShelteredChedi' program focuses on two areas we believe you value most – a contactless experience throughout your entire stay and significantly enhanced cleaning and disinfection practices that are exceeding governmental guidelines and based on the latest standards of sanitation and hygiene. We would like to reassure you that Orascom Hotels Management has implemented very early the industry’s most stringent health and safety policies, with strict practices and procedures in place designed to always protect you.

While safety is our priority, our mission is to inspire an authentic, meaningful, and healthy lifestyle.

Stay well, stay safe and keep enjoying

Jan Albers,
General Manager of The Chedi Lustica Bay


COVID-19 Info For Guests



You can read in detail about this program at: Government of Montenegro website



You can read in detail about this program at: National Tourism Organization


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